Frequently asked questions
Can I return my order?
Each fire pit is handcrafted to order, so returns aren’t typical—but we understand that sometimes plans change. If you need to update or cancel your order within 24–48 hours, just reach out and we’ll do our best to help.
After that window, your order may already be in production, but we’re happy to explore flexible options like store credit or partial refunds when possible. A small processing fee may apply, and some custom orders may carry a restocking fee.
Have questions? Our support team is here to help make sure you feel confident in your purchase.
Are all sales final?
Because each fire pit is custom-made just for you, all sales are considered final once production begins. If you need to make changes within 24–48 hours of your order, just reach out—we’re happy to help if we can.
How long does delivery take?
Most fire pits ship within 3–10 weeks depending on the style, color, and manufacturer. Once it’s ready, delivery typically takes 4–7 business days. Need a more accurate timeline? Contact us before placing your order and we’ll confirm availability.
Where are your fire pits made?
We work with top-tier U.S. manufacturers—our collections ship from Colorado, California, and Texas. Each fire pit is handcrafted with premium materials and built to last.
Do you offer free shipping?
Yes! We offer free shipping on all fire pit orders over $1,999. Smaller items and accessories ship via UPS, FedEx, or USPS, and larger units arrive via freight with curbside delivery.