GROUND SHIPPING
Ground shipping provides delivery for smaller items using carriers such as FedEx, UPS & USPS. When your order ships, you will receive an email with your tracking information. For larger items see freight shipping below.
FREIGHT SHIPPING
Freight Shipping is used for larger products that can’t be shipped via common carrier or are too heavy to lift. When products are shipped freight, they come on a pallet or a shipping crate. The pallet might be plastic wrapped or strapped. We take your purchase seriously and do our best to ship your order in a way that will insure its safe undamaged arrival.
It’s important to note that since freight orders ship on a pallet or in a crate, the truck used to transport your order could be a large semi-truck hauling a large trailer box. These trucks have a hard time navigating through narrow tight roads. That is why Freight orders include curbside delivery only. The driver must have what he deems is reasonable access to the end of your driveway. On rare occasions, the driver may determine that he cannot access your property line or driveway for your curbside delivery. If this happens you must make arrangements to get your order from the freight company, which at times could involve meeting the driver at a different location. The driver will take your order off the truck for you and drop it curbside, but you are responsible for moving the order to where it needs to go on your property. The driver will not offer assistance in this regard, nor is he or she obligated. If your order exceeds the lift gate size or weight limits, you will need to make arrangements to get your order off of the truck. This may involve contraction with a logistics company to have the proper equipment to remove your crate from the back of the truck. Your fire pit in its crate can be very heavy and moving it can be very difficult. If you need help moving your fire pit to it's final location, you can select the "White Glove Delivery Estimate" option during your purchase. This service will estimate the cost to have your fire pit uncreated and moved to its final location. See About “White Glove Delivery Estimate” below.
The freight company will call you prior to your delivery to schedule the delivery. An adult must be present to inspect and sign for the shipment. If you miss your appointment or need to reschedule your delivery, you may be responsible for additional fees incurred. You are responsible for inspecting the freight shipment for damage at the time of delivery. If you notice any damage to the packaging, you need to make a note on the Bill of Lading sheet, "Freight Refused Due To Damage" and have the freight company take the damaged unit with them. DO NOT SIGN FOR ANY DAMAGED FREIGHT. If you find damage during your inspection contact Freedom Fire Pits right away at (888) 978-0554. If you sign for the freight delivery without noting the damage, the freight company is released from liability and the responsibility now falls on you, the customer. So please thoroughly inspect the freight prior to signing for it.
Occasionally, we get notice from our shippers that the delivery address will require additional fees due to accessibility or unusual circumstances. It is impossible for Freedom Fire Pits to anticipate all delivery circumstances at the point of sale. In the event we are notified by the shipper of these types of situations, we will contact you to cover these additional fees. We cannot be held liable for additional fees that go above and beyond our typical shipping parameters.
ABOUT "WHITE GLOVE DELIVERY ESTIMATE"
When making your fire pit purchase you will need to take into consideration how will you move your fire pit to its permanent location? These fire pits are made of a concrete blend and are very heavy. The delivery freight company will only deliver your crate curbside.
If you are needing help and want your fire pit moved to a permanent location, usually into your backyard, you will need to select "White Glove Estimate”. You are not committing to this service but simply requesting an estimate for the service. It is nearly impossible to gauge the complexity of moving your fire pit to its final location. You are not obligated and may accept or decline the estimate. If you accept the service, there will be a separate charge you will be invoiced for prior to delivery.
What this service provides is delivery of your fire pit to the shipping address you provided. It will be uncrated and placed in a specific place that you requested. If you accept this service, a representative from the delivery company will contact you to get details and maybe pictures of the area for delivery. What this service does not provide are any hook-ups like gas or electric. You will need to hire a licensed plumber or electrician to perform these functions.
IMPORTANT SHIPPING NOTES
If shipping to Hawaii or Alaska, please contact us for a custom shipping quote. All shipments to Nantucket Island and Martha's Vineyard will be shipped to Cape Cod Express only and all island delivery charges are the responsibility of the ultimate consignee.
